Global network operation centers (NOCs) are the cornerstone of the service delivery architecture in Remote Infrastructure Management (RIM). State-of-the-art facilities should highlight top standards of full redundancy, high availability, and uncompromising security. A comprehensive range of RIM services gives customers the ability to reduce costs and improve service levels

Customers can implement a complete remote service desk solution or simply start with remote monitoring for a portion of their network, a select site, or a group of servers. Additional RIM services can easily be added as needs change. RIM solutions are based on a sophisticated architecture that should be open and scalable and which enables the integration of vendor or customer-supplied tools.

Delivering remote infrastructure management services from the NOC helps many global enterprises cut down their costs of infrastructure management and gain access to expert skills. Each NOC supports multiple monitoring consoles that proactively manage remote client environments and over thousands of applications, databases, or servers, as well as multiple SNMP devices.

These monitoring consoles are scalable and replicable to ensure faster service deployment and swifter problem resolution for even larger customers. RIM provides automated, continuous, 24x7 availability and performance monitoring of the client's environment. It monitors IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics.

The remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. The total RIM solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected.

A top of the line RIM solution will automatically carry out clients' pre-specified instructions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention. The RIM solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability.

A Remote Infrastructure Management facility provides remote server management IT facilities at the highest quality for a cost-effective solution on behalf of the customer.

Article Source: http://www.ArticleBlast.com