The key to service delivery design in Remote Infrastructure Management (RIM) is in global network operation centers (NOCs). Top of the line features of RIM include the highest standards of maximal redundancy, high availability and total security. The spectrum of RIM services aims to reduce costs for the customer and maximize service levels.

A total remote service desk solution can be affected by customers or they may simply use remote monitoring for a part of their network, a particular site or cluster of servers. RIM services can be added on as per requirements. Ideally, RIM solutions hinge on a sophisticated architecture that is open and scalable. It should allow the integration of vendor or customer-supplied tools.

Many global companies benefit by reduced costs of infrastructure management and acquire a reach to expert skills when receiving RIM services from the NOC. NOCs support several monitoring consoles that proactively manage remote environments of the clients, along with many thousands of applications, databases and servers along with many SNMP devices.

Scalability and replicability is a feature of these monitoring consoles to provide rapid service deployment and speedy solution of problems for small, medium and even large customers. RIM generates an automated, continuous, round-the-clock availability and performance monitoring of the customer's environment. RIM monitoring covers IT components and transactions for specific events, threshold violations, errors and faults, all deriving from pre-set metrics

Events identified by the client when detected cause the remote monitoring service to automatically flag the client or the selected service provider. Besides round-the-clock monitoring, the complete RIM solution also has proactive problem identification and solution. Integrated root cause analysis assists in flagging and automatically fixing potential problem prior to the disturbance of performance.

Pre-specified instructions given by the client will be automatically implemented on detecting problems like slow servers (by restarting them) or server-resident applications by a state of the art RIM solution, in the absence of human intervention. On-site service providers can be automatically sent over for important problems. Thus automating problem resolution issues, the IT organization reduces the time required to resolve problems, and enhance system up-time.

A Remote Infrastructure Management facility provides remote server management IT facilities at the highest quality for a cost-effective solution on behalf of the customer.

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