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If you're intrigued by SMS mobile
marketing - also known as text messaging - and want to learn how it can
complement your existing email marketing efforts, check out the new SMS + Email Marketing How-to Guide recently
published by Lyris. The guide outlines the benefits of integrating an SMS
channel as a way to improve your email marketing results, and includes great
how-to information on what you'll need to get started.
Following are nine useful tips and best practices for successful SMS mobile
marketing:
1) Always respect the privacy of
SMS subscribers by obtaining their permission through an opt-in procedure,
and never purchase mobile phone number lists.
2) After subscribers participate
in one program, ask them if they'd like to opt in to receive future SMS
messages from you. For instance, if they opted in to your event update
program, offer them incentives such as promotions or alerts. This will help
you build an opt-in database to kick-start future mobile programs.
3) If you use several types of
media to promote your mobile marketing campaign, use a different keyword for
each media type while keeping the message the same. For instance, in one
program you could use the keyword COOL for print, ICE for in-store displays
and FREEZE for in-venue promotions. This will allow you to measure which
medium was most successful by comparing results by keyword.
4) Offer incentives based on
mobile subscriber activity and preferences. If subscribers show interest in a
particular offering, send them related promotions or content via SMS.
5) When promoting your SMS vanity
short code, always provide the short code's digits for recipients with a
QWERTY keypad. For example, "Text YES to 92259 (WACKY)."
6) Buying a vanity code takes
10-12 weeks. If you need to launch an SMS marketing program quickly or don't
have the budget for a dedicated code, utilize a shared short code.
7) Provide a directory that allows
mobile subscribers to text the word HELP to get more information,
particularly for more complex or feature-rich programs.
8) Don't assume mobile marketing
is just for consumer marketing; it can be used just as effectively in
business-to business marketing. Consider adding mobile alerts if you market
to businesses - such as notices about upcoming Webinars or podcasts, or
offers of on-site incentives to conference attendees.
9) Most importantly, make sure you
partner with the right company to execute your mobile
marketing. A partner like Lyris can offer support with carrier
approval, mobile and email marketing campaign development, metrics
and analytics, and the freedom to create and launch your campaigns from the
Lyris HQ dashboard. (Read: Boost Your Email Marketing with SMS: 4 Good Reasons)
You also may want to check out
this recent customer profile. Lyris client Eldorado Hotel Casino and Silver Legacy Resort Casino
uses SMS marketing along with email marketing and social media to better
connect with their mobile audiences. Chad Hallert, director of e-commerce,
inserts mobile short codes within email marketing campaigns to encourage
customers and prospects to sign up for mobile alerts. Then he entices on-site
or nearby customers and prospects with timely offers for show, accommodation
and dining deals.
The outcome, according to Hallert:
"The high customer acquisition and revenue that we have achieved through
integrating email with social and mobile marketing has far exceeded our
expectations."
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