|
Think fast: How much time did you
spend on the subject line of your last email marketing campaign? This
critical element too often is the last thing you consider before hitting
"send." Yet, it's the first thing your recipients see in the inbox.
Sending an email marketing campaign with a
lackluster subject line is like building a house without a front door. Maybe
your recipients will walk around the house to find a back door, or try to
crawl through a window. More likely, they'll just shrug and walk away.
Social
networking puts the heat on the inbox
The competition for your readers' attention is fierce, and your subject
headline is prime real estate. Besides personal email, opt-in messages, and
the usual spam, every social network consumers belong to sends email
notifications -- Facebook wall notes, Twitter follows, and LinkedIn invites,
for example.
These emails probably have become
your main competition, which means your subject lines have to work even
harder now to get your customers' attention.
In this article, we'll take a look
at seven of the most common blunders email marketers make when crafting their
subject lines, as well as how to fix them. But first, let's look at a few
general email subject-line best practices.
This screenshot of about 20
percent of my inbox shows you what your subject lines are up against:
A good email subject line
anticipates and answers these questions:
- Who sent the email?
Your "from" or sender line works with the subject line to make
the message trustworthy. Any doubts about who sent the message or what
it's about can doom your email to the trash or mark it as spam.
- What will I get if I open it? State the offer and what you're asking for or
confirming right up front. "Hinty" subject lines ("You've
just got to see this!") are total no-nos.
- Do I want this email, or is it spam? The subject line should clearly show that the email
message is something valuable, trustworthy, requested, or anticipated.
This all must happen in a confined space, too. You think Twitter's
140-character limit is confining? Subject line writers have to do it in half
that space.
That's a lot for a little
one-liner in an inbox to bear, but the examples in this article should
encourage you that it can be done. If you get stuck, think: "What will
persuade my reader to act on this email message?"
The good news is that for every
email subject line afflicted with the blues, there's a sure cure to make it
sing a happier tune. Let's take a look at them.
1.
Personalization run amok
Bungled personalization happens
when people think the mail-merge function in their email list software will
fool recipients into thinking a garden-variety commercial email is actually a
personal message from a good friend.
If you don't require people to
supply a first name, you end up with a subject line looking like this:
"Hey, %namehere%, Special Deals Just for You!"
An easy fix might be to require at
least a first name from everyone who registers for your email. However,
personalization abuse occurs at a higher level, too.
At least three times a week, a
school uniform supplier sends me emails like these: "New for Judy!"
or "Don't wait, Judy!"
Judy is my mother, who placed a
gift order for my sons and gave them my email address for updates. The list
software merged the records and grafted my mom's name onto my email address.
Women are supposed to become more like their mothers as they age, but this is
too much.
The cure: Add a name field to your opt-in registration form for
people who are signing up for email as part of a transaction.
The caveat: You might end up with a lot of "Mickey Mouses"
on your list from subscribers who want to preserve their anonymity. Instead
of relying on a name, write meaningful subject lines that speak to their
interests instead of slapping a name on another boring subject line.
2.
No "oomph" to the urgency
"Half Off Waxing and
Tinting" said the subject line on an email from a salon/spa I like.
Looked great! What it didn't tell me was that the offer was good until noon
that day. By the time I opened the email, the offer was long gone.
The cure: State a time limit in your subject line if your offer has
one. Just including your call-to-action should induce email subscribers to
act fast, even if your offer doesn't have an end point.
A fix: "Today Only: 50% Off Waxing and Tinting."
3.
Call-to-action is MIA
The subject line said, "Most
likely to... " To what? No clue. Even after I opened it, I still didn't
know, because the sender put all the information inside one large image.
Turns out it's a new product
category that sounds kind of fun. But, I'd have to be a rabid fan of the
upscale handbag manufacturer that sent the email to want to find out more.
Another subject line said
"Expiration Notice." Was it for something that had expired or was
about to? No, I just had to update a credit-card number.
The cure: Always tell the reader what you want him or her to do.
The call-to-action doesn't have to be "Buy Now." It's the hook that
will persuade the reader to act: an incentive, an urgency reminder, a price,
a store opening.
A fix: "Expiration Notice: Update Your Credit Card"
tells me what I need to do.
4.
Call-to-action amputation
This email subject line has a lot
going for it, but it makes one life-threatening error: "Kraft lunch
ideas that don't break the bank. 6 meal ideas, $1 each."
Brand name? Check. Value
proposition? Check. Call-to-action: Could end up lost if the subject line
gets cut off in the inbox.
At 67 characters long, this
subject line is at the outer edge of most default subject-line fields.
The call-to-action (the $1 price tag) could disappear if the field cuts off
the character count at 50.
And what's with the periods? At
this length, each character counts.
The cure: Sacrifice some cleverness and save the call to action.
Assume most inboxes will cut off subject lines at 60 to 70 characters. Make
sure your critical information appears in that space.
Some email inboxes will reveal the
cut-off characters if you mouse over them or allow users to extend the
subject-line field. Don't count on subscribers to do either.
A fix: "From Kraft: $1 thrifty meal ideas." Result:
33 characters. The call-to-action is still at the end, but it's less likely
to get chopped off.
Here's a good real-life example:
"The Four-Bite Rule and other great weight loss tips."
In nine words and 51 spaces, you
get a specific detail ("The Four-Bite Rule") and know there's more
inside ("and other great weight loss tips").
5.
"Same-old, same-old" syndrome
Is just seeing your company or
brand name in the subject line enough to get your readers to open your email?
Probably not, especially if they see the same subject line day after day. And
don't they see your company in the From field?
When you publish daily, a standing
headline might cut a few minutes off your work schedule, but it doesn't give
readers a reason to look further.
"E! News Now September 22,
2009." That's a pretty bland headline for an email that's usually
bursting with Hollywood gossip.
The cure: Use your top story or best offer to create the subject
line. The inbox itself will provide the numbers.
A fix: "E! News Online: Fashion Police, Live from the Emmys
2009." Now I know there's something good, snarky, and timely to read.
6.
Funky punctuation
News flash! Using "Free"
in the subject line will not get you blocked automatically at major ISPs.
However, disguising it with funky punctuation could, if you commit other
email sins (broken code, DNS doubtfulness, giant images, etc.).
Even if you're not trying to fool
the spam filters, using punctuation in ways the language never intended could
also bring out the junk-mail hook.
Savvy
email marketers have learned this. Amateurs haven't. You might be a
niche or local retailer, but you don't have to look like one.
Some cringe-worthy examples:
"F*reed Shipping Today Only
on All Cat Toys"
"F-R-E-E Health and Beauty
Tips For You"
"Vegas is Calling!!!!!!"
Use punctuation sparingly in
subject lines. It confuses more often than it clarifies.
"R&R Sale -- Fares start
at $29*" (I read fine print to understand an offer, not a subject line.)
The cure: Is it free? Just say it. But use it strategically, not
just to goose a blah offer. "Free" has a major impact -- unless
everybody else in the inbox is using it too.
A fix: "Today Only: All Cat Toys Ship Free" (34
characters)
7.
Cryptic subjects
Translation, please:
"NEW: Samsung 23" LCD
$199... Sony 40" 1080p HDTV $749...Core 2 Duo Laptop w/ HD Graphics $579
& More New Deals"
Now, I know I said subject lines
have to say a lot in a few characters, but you shouldn't have to know geek
speak to understand what's going on. And enough with the ellipses!
The cure: Focus on a key deal or two in your email subject line and
include more detail.
A fix: "New Deals: Samsung 23" LCD Monitor $199 plus
Sony 40" HDTV $749 and more!" The "and more" could get
cut off, but it won't detract from your other offers.
Conclusion:
What brings on the blahs?
Bland
email subject lines happen when you don't know
what will make your readers leap into action. Testing, as you do on offers (I
hope!), will help you learn this.
Test your subject lines before you
send email marketing campaigns, using two versions of your subject line and a
simple A/B split test. Take a sample of your mailing list, divide it into
"Part A" and "Part B," and send one version of your
subject line to each sublist. See which subject line drew more email opens or
clicks.
|